Refund policy
We want you to be happy with your purchase from Eclectic Otaku. Please read this Return & Refund Policy carefully before placing your order.
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer protection law.
30-Day Return Policy
For eligible physical merchandise, you may request a return within 30 calendar days after the date your order is delivered.
A return request must be submitted within this 30-day period.
To qualify for a return under our voluntary return policy, merchandise must:
- Be unused and unworn;
- Be in the same condition in which it was received;
- Have all original tags attached, if applicable;
- Include its original packaging and accessories, if applicable; and
- Be accompanied by the order number, receipt, or other proof of purchase.
We reserve the right to decline a voluntary return if the merchandise does not meet these conditions, subject to any rights you may have under applicable law.
How to Request a Return
Before sending anything back, contact:
Please include:
- Your name;
- Order number;
- Item(s) you wish to return; and
- Reason for the return.
If your return is eligible, we will provide return instructions and the applicable return address.
Do not send merchandise back without first requesting a return. Unauthorized returns may be refused or returned to the sender.
Return Shipping
For returns made because you changed your mind, ordered the wrong item or size, or otherwise qualify under our voluntary return policy for a reason that is not the result of an Eclectic Otaku error or defective merchandise, the customer is responsible for return shipping costs.
Original shipping charges are not refundable for these voluntary returns unless required by applicable law.
If Eclectic Otaku provides a prepaid return label for a voluntary customer-choice return, the cost of that label may be deducted from the refund. We will disclose the applicable amount before the return is processed.
If the return is necessary because we sent an incorrect item or the merchandise arrived defective or damaged, Eclectic Otaku will provide appropriate instructions and, when a return is required, will cover reasonable return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If an item arrives damaged or defective, or you receive an item different from what you ordered, contact us at jeubanks@eclecticotaku.com as soon as reasonably possible.
Please provide:
- Your order number;
- A description of the problem; and
- Photographs of the item and packaging when reasonably available and relevant to the issue.
We may request additional information reasonably necessary to evaluate the problem.
Depending on the circumstances and applicable law, an appropriate remedy may include replacement, repair where appropriate, or refund.
This section does not limit any rights or remedies available to you under applicable law.
Non-Returnable Items
Unless otherwise required by applicable law, the following are not eligible for return under our voluntary return policy:
- Personalized or custom-made products;
- Made-to-order products identified as final sale before purchase;
- Digital products, downloadable files, digital artwork, templates, brushes, or other electronically delivered content once delivered or accessed;
- Perishable goods, including food products;
- Personal-care or hygiene-sensitive products that have been opened or used;
- Gift cards;
- Clearance or merchandise clearly marked FINAL SALE before purchase; and
- Any product that has been used, worn, altered, washed, damaged after delivery, or otherwise returned in a condition materially different from the condition in which it was received.
A “final sale” or non-returnable designation does not eliminate rights or remedies that cannot legally be waived, including applicable rights concerning defective, damaged, misdescribed, or incorrect merchandise.
Digital Products
Because digital products cannot ordinarily be physically returned once delivered, digital downloads and other electronically delivered products are generally non-refundable after delivery or access, except where required by applicable law.
If you receive:
- The wrong digital file;
- A corrupted or unusable file; or
- A file materially different from the product purchased,
contact jeubanks@eclecticotaku.com so we can investigate and provide an appropriate remedy.
Purchasing a digital product does not transfer copyright, intellectual-property ownership, resale rights, or commercial-use rights unless the product listing or accompanying license expressly states otherwise.
Food and Perishable Products
For health and safety reasons, food and other perishable products cannot be returned under our voluntary return policy.
If a food or perishable product arrives damaged, spoiled, incorrect, or otherwise defective, please contact us as soon as reasonably possible after delivery and provide your order number and reasonable documentation of the issue.
Your statutory rights, if any, are not affected.
Exchanges
We do not process direct exchanges under our standard voluntary return procedure.
If you would like a different size, color, or product, request a return for the eligible original item and place a new order for the replacement item.
A replacement order is subject to current pricing and availability.
This exchange procedure does not limit remedies applicable to defective, damaged, or incorrect merchandise.
Refunds
After an eligible returned item is received, we will inspect it and notify you whether the return qualifies for a refund.
If approved, the refund will be issued to the original payment method, subject to any lawful deductions disclosed under this policy.
Please allow time for your bank, card issuer, payment processor, or other financial institution to post the refund after it has been issued.
If you have not received an approved refund within 15 business days after we notify you that it was issued, contact:
Refund timing required by applicable law will control where it provides greater rights.
Original Shipping Charges
For voluntary returns based on preference, fit, size, color, change of mind, or similar customer-choice reasons, original shipping charges are not refundable unless required by applicable law.
Different rules may apply when merchandise is defective, damaged, incorrect, not supplied as agreed, or when applicable law otherwise requires reimbursement.
Orders Returned to Sender
If an order is returned to us because of an incorrect or incomplete address supplied by the customer, refusal of delivery, or another delivery issue attributable to the customer, we will contact you regarding available options.
Additional shipping charges may apply if you request that the order be shipped again.
Any refund or deduction will be handled in accordance with applicable law and the circumstances of the order.
This section does not apply when the return results from our error or a carrier issue for which the customer is not responsible.
Order Cancellations
Contact jeubanks@eclecticotaku.com as soon as possible if you need to cancel an order.
We cannot guarantee cancellation once processing or fulfillment has begun.
Cancellation rights provided by applicable law are not affected by this section.
Custom, personalized, made-to-order, digital, and perishable products may have different cancellation limitations where permitted by law.
Suspected Return Abuse
We reserve the right, to the extent permitted by law, to refuse returns under our voluntary return program in cases involving suspected fraud, return abuse, merchandise not purchased from Eclectic Otaku, or merchandise that does not satisfy the eligibility requirements stated in this policy.
This provision does not limit any non-waivable rights or remedies provided by applicable law.
Questions
Questions regarding returns, refunds, damaged merchandise, or this policy may be sent to:
Eclectic Otaku
Email: jeubanks@eclecticotaku.com
Please include your order number when contacting us about an existing purchase.